Customer Quality Engineer

Requisition ID: 38775

Job Location(s): Nordborg, DK

Job Description
Danfoss Climate Solutions (Refrigeration & Air-Conditioning) is looking for a Customer Quality Engineer who is passionate, fact based and motivated by applying technical skills into quality methodologies to ensure high quality standards towards our customers.

If you are eager to be part of a dynamic and fast-paced workday with contacts across the entire organization as well as external stakeholders, then you might be the candidate we are looking for. You will become part of a team consisting of 12 skilled and committed colleagues, where you will be actively building quality by spreading the right mindset to the stakeholders across the organization and contributing to the yearly improvement plan definition and execution.

This role is based at our flagship site in Nordborg, Denmark.

Job Responsibilities
• Leader of 8D reports towards customers to secure proper lead time and high quality level in response to claims, investigations, corrective actions implementation;
• Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints;
• Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms;
• Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce);
• Coordinate necessary containment actions to minimize negative impact to the customer;
• Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers;
• Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW;
• Maintain customer quality related data to share the status with the Management.

Background & Skills
• Demonstrable experience in a similar role (automotive experience is an advantage)

• Bachelor Degree in Engineering (mechanical engineering preferable)

• Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge

• Knowledge of relevant quality standards: ISO 9001, IATF 16949

• Strong communication and interpersonal skills, team player mindset

• High degree of proactivity, thinking out of the box and questioning status quo – mindset

• English language fluent, Danish language would be seen as advantage

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization

Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.